Salesforce Service Cloud
Salesforce Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service conversations in the cloud. Many customer interactions can be traced back to Service Cloud in one way or another. Large teams use and spend their entire day working in Service Cloud.
Connect Salesforce Service Cloud to Retain.ai map time spent on individual support tickets and then map that ticket to a specific customer account.