We help companies understand how they spend time.

At Retain.ai we help companies understand the time – and associated cost – spent on customer interactions across teams, tools and applications. From pricing decisions to product roadmaps, companies need to intimately understand the mosaic of their customer interactions to make smart decisions about time and resource allocation.


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San Francisco
San Francisco
San Francisco

Our values

Explore our key values

Committed to personal growth

At Retain, we value humility and the unique perspectives and ideas that each person has to offer. We’re here to build an incredible company, but we are also here to grow as individuals. We all support and mentor each other and aim for compounding monthly growth, alongside the growth of the company. Every person at Retain is committed to this, and this is our commitment to you.

Risk-taking > Stability

We know that we must take some risks and inevitably everyone will make mistakes. We believe in the importance of taking calculated risks, and we expect every person’s success rate to be between 30-70%. As a result, there are less rules and more responsibility at Retain because we know that rules can stifle innovation, creativity, and growth. After all, ships are safe in a harbor, but that’s not what ships are for. As part of our team, you will be encouraged to venture into uncharted waters and broaden your horizons more than you’ve ever done before.

Fast-paced environment

If you want to go fast, go alone. If you want to go far, go in a group. We are a small startup, which means that we have the unique advantage of being able to go fast and far. We believe that in order to win together, we must move fast as a team within an ever-changing landscape. We have weekly engineering sprints and ship often.

Promotes from within

We don’t buy managers, we grow leaders. Our goal is to grow together, and part of that means teaching one another how to be awesome coaches, not managers. As part of our tight-knit team, we all see your potential and will make the time to help you grow into the person you want to be.

Honesty & open communication

How quickly we can move is dependent on our foundation of trust, and as a member of our team, you will be held to the same standard as each of us. We aim to always be open and honest in all of our interactions. Every teammate can sit on any meetings, speak honestly with anyone, and she or he will be heard.

Wears many hats

Every member of the team feels comfortable outside their comfort zone and frequently contributes to areas of business outside their purview. No matter your role, you are an integral part of our success and you will have limitless opportunities to interact with our investors, customers, codebase, and teammates. Part of your growth will come from an exposure to a diversity of areas, and we highly value well-rounded improvement and development.

Continuous feedback

We believe we will learn faster and be better if we can make giving and receiving feedback less stressful and a more normal part of work life. Honest feedback is a necessary part of the process of becoming better, and we value this honesty with each other and ourselves. We are mindfully fostering a culture that prizes candor and quick acknowledgement of mistakes.

Start-to-finish ownership

At the end of the day, we’re building something that makes life better for our customers. As a result, we believe that perfect is good, and done is better. We aren’t helping anyone unless they’re using our product, so we practice incessant shipping and rapid iteration. We venture outside of our comfort zones to ship quickly and often, knowing that we can keep adding value with subsequent improvements and iterations. We expect holistic ownership from one another, and we will always strive to increase the impact of our work end-to-end.


Meet the team

Great companies require great people


Eric Chernoff

Founder & CEO


Vlad Shulman

Founder & CTO


Kevin Cardey

Business Development


Sean Moore

Software Engineer


Kunwar Thakur

Business Development


Logan Rado

Software Engineering


Nathan Leddy

Customer Success


Isabella Calderon

Business Development


Brent Kasper 

Head of Sales 



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